Privacy policy
PRIVACY POLICY
This Privacy Policy describes how EARRLA (“we”, “our”, “us”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.
Personal Data We Collect
When you visit our website, we automatically collect certain information about your device, including your web browser details, IP address, time zone, and cookies installed on your device. As you browse the website, we also collect information about the pages or products you view, the websites or search terms that referred you to us, and how you interact with the site. We refer to this information as “Device Information.”
We collect Device Information using the following technologies:
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Cookies: Small data files placed on your device that often include an anonymous unique identifier
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Log files: Track actions on the website and collect data such as IP address, browser type, internet service provider, referring/exit pages, and date/time stamps
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Web beacons, tags, and pixels: Used to record browsing behavior and interactions with the website
When you make a purchase or attempt to make a purchase, we collect certain information including your name, billing address, shipping address, email address, phone number, and payment details. Please note that we do not store your payment information; all payments are processed securely by trusted third-party payment gateways. This information is referred to as “Order Information.”
In this Privacy Policy, “Personal Information” refers collectively to Device Information and Order Information.
How We Use Your Personal Information
By using our website and/or placing an order with EARRLA, you consent to the collection and use of your personal information as described below.
We use Order Information to:
- Process and fulfil orders
- Arrange shipping and delivery
- Provide invoices and order confirmations
- Communicate with you via Email, SMS, WhatsApp, or RCS regarding your order
- Screen orders for potential fraud or risk
- Send promotional or marketing communications that may be relevant to you
We use Device Information to:
- Monitor and prevent fraud and security risks (especially using IP addresses)
- Improve and optimise website performance
- Analyse customer browsing behaviour and engagement
- Measure the effectiveness of marketing and advertising campaigns
Sharing Your Personal Information
We share your Personal Information with trusted third-party partners to help us operate our business efficiently and deliver services to you.
For example:
- Our store is hosted on Shopify, which processes your data in accordance with its privacy practices:
https://www.shopify.com/legal/privacy - We use logistics partners such as Shiprocket, Delhivery, and Blue Dart for order delivery
- We use Google Analytics to understand how customers interact with our website. Learn more here:
https://www.google.com/intl/en/policies/privacy
You may opt out via: https://tools.google.com/dlpage/gaoptout
We may also disclose your Personal Information if required by law, regulation, court order, or legal process, or to protect our rights, property, or safety and enforce our Terms of Service.
Your Rights
If you are a resident of the European Economic Area (EEA), you have the right to:
- Access the personal information we hold about you
- Request correction, updating, or deletion of your personal data
To exercise these rights, please contact us using the details provided below.
Please note that your information may be transferred outside of Europe, including to countries such as India, Canada, and the United States, in order to fulfil our contractual and business obligations.
Data Retention
We retain your Order Information for our business records unless and until you request its deletion, subject to applicable legal and regulatory requirements.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational reasons. Any updates will be posted on this page with a revised effective date.
Contact Us
For more information about our privacy practices, data access, deletion requests, or complaints, please contact our Grievance & Nodal Officer:
EARRLA Customer Care
📧 Email: info@earrla.com
Address:
Earrla, Shop No. 60,
VJ Happiness Street,
Hinjewadi Phase-2, Pune – 411057,
Maharashtra, India
Additional Notice
EARRLA reserves the right to cancel any order without prior confirmation at its discretion.
We may verify orders before shipment, which may include verbal or written confirmation regarding customer details such as address, quantity, or contact information.