Shipping & Payment Policy

This Shipping & Payment Policy outlines the terms related to payments, order processing, shipping, delivery, and logistics for purchases made on EARRLA within India.

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Payments

Payments on EARRLA can be made using the following secure methods:

• UPI
• Debit / Credit Cards
• Net Banking
• Wallets (Paytm, etc.)
• Cash on Delivery (COD)

All online payments are processed securely through Razorpay-approved payment gateways.
EARRLA does not store or process your card or banking details directly.

Additional Charges

• Cash on Delivery (COD): ₹80 per order (cash handling charges)

For direct bank transfers (if applicable), please mention your registered mobile number or order reference in the payment remarks for order confirmation.

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Shipping Policy (India Only)

We currently deliver only within India.

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Order Processing Time

• Orders are usually processed within 1–2 business days
• Customised orders or pre-orders may take additional processing time, as communicated at checkout
• Orders are not shipped on Sundays or public holidays

In case of high order volumes, processing timelines may be extended. Customers will be informed in case of significant delays.

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Shipping Charges

• Free shipping may be available on orders above a specified order value (as mentioned on the website)
• Delivery charges may apply for orders below the free-shipping threshold
• Applicable shipping charges (if any) are clearly displayed at checkout before payment

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Delivery Timeline

• Most orders are delivered within 5–7 business days
• Delivery timelines may vary based on pincode, courier availability, weather conditions, or other unforeseen circumstances

If an order cannot be delivered within 45 days, a refund will be initiated as per our policy.

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Logistics & Courier Partners

• Primary deliveries are handled through Shiprocket, which automatically assigns courier partners based on serviceability, speed, and efficiency for the delivery pincode
• For remote, rural, or non-serviceable pincodes, shipments may be sent via India Post (Indian Postal Services)

Courier partner selection is based on availability and coverage and cannot be changed manually.

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Delivery Issues & Disputes

Any delivery-related issue, including:

• Order marked as delivered but not received
• Missing items
• Incorrect items
• Empty or tampered package

must be reported within 72 hours of delivery via WhatsApp at +91 9226950080.

Claims raised after 72 hours will not be accepted, and the order will be considered successfully delivered.
EARRLA’s decision in such matters shall be final.

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Shipment Confirmation & Tracking

• Once your order is shipped, you will receive a shipment confirmation message/email with tracking details
• Tracking information generally becomes active within 24 hours of dispatch
• Tracking updates for India Post shipments may take longer to reflect

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Cash on Delivery (COD)

• COD is available for most serviceable pincodes
• COD is not available for customised orders
• COD orders may be verified before dispatch via call or message

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Returns, Exchanges & Refunds

All returns, exchanges, and refunds are governed by our Exchange, Return & Refund Policy, which remains unchanged and applies to all orders placed on EARRLA.

Customers are advised to review the policy carefully before placing an order.

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Order Verification & Cancellation Rights

EARRLA reserves the right to:

• Verify orders before shipment
• Cancel any order in case of incorrect information, suspected fraud, or operational constraints

Any applicable refunds will be processed as per policy.

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Contact Information

For payment or shipping-related queries, please contact:

EARRLA Customer Care
📞 +91 9226950080
📧 info@earrla.com