Refund policy
Exchange, Return & Refund Policy
By placing an order with EARRLA, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined below. We aim to make your shopping experience smooth, transparent, and enjoyable.
Returns & Exchanges
We offer easy returns and exchanges if you are not satisfied with your purchase.
- A return or exchange request must be initiated within 7 days of delivery.
- Requests must be made via call or WhatsApp at +91 9226950080.
- Once the returned product is received and verified at the EARRLA warehouse, the customer may choose:
- Replacement
- Refund
- Store credit
Refund Mode:
- Prepaid orders: Refund will be processed to the original payment method.
- COD orders: Refund will be made only to the bank account of the person whose name appears in the billing details.
Note: Only the product value is eligible for refund. Charges such as shipping, COD fees, gift wrapping, customs duty, or other additional charges are non-refundable.
Product Appearance Disclaimer
All products are photographed under professional lighting. Slight variations in color or appearance may occur under natural lighting; however, we strive to maintain maximum accuracy and originality in product images.
Shipping Timeline
Orders are generally delivered within 5–7 business days from the date of order confirmation.
Cancellations
If you wish to cancel your order:
- Cancellation requests must be made within 6 hours of placing the order.
- Please contact us at sonimishra@earrla.com or WhatsApp +91 9226950080.
Cancellation Conditions:
- Before dispatch: Full refund will be processed for prepaid orders.
- After dispatch: Refund will be processed after deducting forward and RTO shipping charges, once the product is received back at our warehouse.
The customer agrees to accept EARRLA’s final decision regarding cancellations and refunds.
Refunds for Damaged or Incorrect Products
In the rare event that you receive a damaged or incorrect product, please inform EARRLA within 3 days of delivery.
- Contact us via WhatsApp at +91 9226950080 or email sonimishra@earrla.com
- Please mention your Order ID in all communication
Mandatory Conditions for Damage Claims
To process a refund or replacement for damaged or incorrect items:
- The product must be unused and returned with all original tags intact
- The product packaging must be intact
- A clear unpacking video showing the package being opened for the first time must be shared on WhatsApp for verification of damage or incorrect item
- The video must be recorded without cuts or edits, clearly showing the shipping label and the product condition
Claims without an unpacking video or with tampered packaging/tags may not be accepted.
Once the product is received and verified at our warehouse, a replacement, refund, or store credit will be issued based on availability and customer preference.
Taxes & Duties
- For orders delivered within India, all applicable taxes are included in the product price.
- For international deliveries, any customs duties or local taxes must be paid by the customer directly to the shipping partner at the time of delivery. These charges vary based on the destination country’s regulations.
Contact & Address
EARRLA
Shop No. 60, VJ Happiness Street,
Hinjewadi Phase-2, Pune – 411057
📞 +91 9226950080
📧 sonimishra@earrla.com